Artificial Intelligence, Chatbots Threaten Call-Center Industry, Human Operators
L'IA détruit les jobs a faible valeur ajoutée probablement car elle est capable de répondre aux questions à faible complexité (l'humain n'a pas RTFM)
AI-assisted chatbots are threatening nearly a quarter of the workforce in the Philippines' outsourcing industry, Bloomberg reports. While the problem isn't confined to the island country, the Philippines is considered the "world leader" in outsourced call center operations.
via Inside AI : lire l’article source